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Useful information

This section contains some useful information about the Fund, such as how the Fund is run, how your Member Representatives can help and how to make a complaint. It also contains the contact details of some organisations that you may find helpful in relation to your pension.

How the Fund is run

The Fund is set up and run under a Trust Deed and Rules. Its assets (including members’ DC Start and DC Core accounts) are held separately from those of Nestlé and can only be used for the benefit of members and their families. All the benefits described on this website are provided directly from the Fund except where otherwise indicated. the Fund is a registered pension scheme under the Finance Act 2004 and benefits from certain tax advantages, such as tax relief on contributions.

The Fund is managed by a Trustee Company, Nestlé UK Pension Trust Ltd. There are currently 10 Trustee Directors, five appointed by Nestlé UK, and five elected by active and pensioner members. The Directors are responsible for running the Fund in the best interests of its members. Nestlé Pensions manages the day-to-day running of the Fund on behalf of the Trustee. More details about the Fund are set out in the Trust Deed and Rules, the legal documents governing the Fund. The Trust Deed and Rules will always overrule this website should there be any question of interpretation. You can ask to see a copy of the Trust Deed and Rules, along with other Fund documents such as the full Trustee Report and Accounts, Valuation Report, Schedule of Contributions, Statement of Funding Principles and Statement of Investment Principles.

Your Trustee Board

The Fund is managed by a Trustee Company, Nestlé UK Pension Trust Ltd. There are currently nine Trustee Directors, four appointed by Nestlé UK, and five elected by active and pensioner members. The Directors are responsible for running the Fund in the best interests of its members. See 'How the Fund is run' for more information on the Trustee Board and how the Fund is run.

MND election

The ballot for this year’s MND election closed at 5pm on Friday 30 December.

The votes have been counted and the results are as follows:

David Baxter (pensioner) 2,868 ELECTED
Ian Skeffington (active, Halifax) 1,531 1st Reserve
Steve Rice (pensioner) 547 2nd Reserve

David Baxter is duly elected to the Trustee Board for a five-year term of office. In the event of David stepping down before the end of his term of office, Ian Skeffington would be invited to replace him as the next highest polling candidate. Congratulations to David and many thanks to all the candidates who took part in the ballot and the earlier stages of the process.

Member representatives

Every three years, active members are invited to elect one or more Member Representatives from active members at their site. There is roughly one Member Representative for every 100 active members or one for each site, if a site has less than 100 active members. Member Representatives act as a link between between active members, Nestlé Pensions and the Fund Trustee. They meet with representatives from Nestlé Pensions twice a year, when they are briefed on current issues surrounding the Fund and pensions in general. They can also raise any specific pension queries that individual Fund members may have or report any pensions-related concerns affecting the general membership. You can find details of the Member Representatives for your site in the pensions section of the Nest or by contacting Nestlé Pensions.

Making a complaint

If you have any queries about the Fund or your benefits, you should write to Nestlé Pensions who will always try to provide a prompt and accurate response. However, if you are not satisfied with the response you receive, the Fund operates a formal internal dispute resolution procedure to resolve any disputes between the Fund and its members, prospective members and beneficiaries.

You should request an application form from Nestlé Pensions in order to submit your complaint for consideration. You will receive a written decision and explanation, where possible, within two months. If you are still not satisfied, you have six months to appeal to the Trustee Board via a stage 2 application. The Trustee will normally try to respond within four months. If you are not satisfied with the Trustee’s decision, you can refer your complaint to The Pensions Advisory Service (TPAS) in the first instance and then the Pensions Ombudsman.

Data protection

New law on data protection

The General Data Protection Regulation (GDPR) is a new law which is designed to strengthen data protection for individuals within the European Union, including the UK. It will come into effect from 25 May 2018 and its main objectives are to give you better control of your personal data, and to simplify the regulatory environment for international business.

The Trustees of the Nestle UK Pension Fund (the data controller who decides why and how the data is used) hold certain personal data about you, our Scheme members, and where we need to, your dependants and beneficiaries. Personal data is information that uniquely identifies you.

We are committed to respecting your rights under data protection laws and this statement should help you understand how we collect and use your information. We take the privacy of your personal information very seriously.

You can read about this in more detail here.

How we use this personal information

As the Trustees of your pension fund, we have a legitimate interest in holding and processing information about you in order to properly administer the Scheme and to calculate and pay your benefits. We also hold and process this information to meet our obligations under the Fund governing documents, as well as under relevant legislation. We hold your personal information on paper and on computer systems.

Information we hold about you

We aim only to collect and hold the information about you which is necessary for the running of the Scheme. This will include information we have collected in the past as well as new information we receive. The types of personal information we may collect and hold could include your:

  • name and postal address;
  • date of birth;
  • gender;
  • telephone numbers;
  • National Insurance number;
  • financial information;
  • email address;
  • details about your pension benefits; and
  • other necessary information collected on joining the Scheme or during your membership.

We collect this information from either you or your employer. Some of the data that you share with us may be sensitive. For example, you may share information relating to your health or sexual orientation to allow us to pay certain benefits. We are usually required by law to get your consent to collect and hold this type of sensitive data.

Who we share your personal information with

As we need help from various entities to properly administer the Scheme, your information may be shared for processing with:

  • Nestle’s pension administration team, and your current, past or future employer (such as the HR and Payroll departments);
  • third party service providers and professional advisers who use your personal information to provide services to us;
  • auditors or contractors or other advisers auditing any of our business processes; and
  • insurance companies, banks, regulators and Government bodies (including HMRC and the Pensions Regulator).

Some of these entities may transfer your personal data to other countries, including countries outside the EEA. Where this is the case, we put in place safeguards in line with the GDPR recommendations.

How long we keep your personal information

We must keep all personal information safe and only hold it as long as is necessary. To meet the requirements of UK law we must keep certain personal data for a minimum of six years. But, given the nature of pension schemes, we expect it to need to keep this information for as long as you are part of the Scheme.

Your rights to your personal information

Part of our role in keeping your information safe is to let you know about your rights in relation to your information. Our full privacy policy contains further information about your rights.

Updates to this notice

This notice is up-to-date as at 2 May 2018. You can see a more detailed version of this notice online at

General information

Changing or closing the Fund

Nestlé may close the Fund at any time by giving the Trustee one month’s written notice of its intention to stop making contributions to the Fund. Nestlé may also make changes to the Fund with the consent of the Trustee and following consultation with members.

Ownership of benefits

Your Fund benefits are strictly personal. They cannot be transferred to any other person or used as security for a loan. Any attempt to do so may result in loss of benefits.

Keeping you informed

You will receive an annual pension statement showing your individual Fund benefits and the annual Fund newsletter, Pensions News. If you would prefer not to receive a paper copy of the newsletter and other non-personalised communications, please complete the paperless opt-in form. The full Trustee Report and Accounts, the Statement of Investment Principles, the latest actuarial valuation report and the Schedule of Contributions are available on request from Nestlé Pensions.

Useful contacts